Studies in Public Service Administration

Evaluation Model for Policies of Digital Transformation Culture, A Research for Communications Regulatory Authority

Document Type : Original Article

Authors

mohammad arbabi isfahani 1
Alireza Koushki Jahormi 2
Shamsalsadat Zahedi 3
hadi khan mohammadi 4

1 PhD Student in Public Administration, Allameh Tabataba’i University, Tehran, Iran

2 Associate Professor, Department of Public Administration, Faculty of Management and Accounting, Alah Tabatabai University, Tehran, Iran

3 Professor, Department of Public Administration, Allameh Tabataba’i University, Tehran, Iran

4 Associate Prof., Department of Public Administration, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran

https://doi.org/10.22054/spsa.2024.82302.1046
Abstract
databases, and the use of the 7-step Meta-synthesis method (Sandelowski and Barroso), based on the stakeholder policy evaluation model for the three stakeholders: citizens, professionals, and operators and Based on Edgar Schein's culture model and considering three levels of artifacts, values ​​, and fundamental assumptions, it was done. The findings include four concepts for the stakeholders of professionals (organizational motivation and commitment, acceptance of changes, job satisfaction, promotion of organizational culture), three concepts for the stakeholders of operators (operational efficiency, innovation, and technology, partnership, and cooperation) and three concepts for the stakeholders of citizens (customer satisfaction, work experience, trust, and security). Also, two codes were identified in the fundamental assumptions section: 20 codes for values ​​and nine codes for the level of artifacts. According to the three main stakeholders of the Communications Regulatory Authority in this research, a model was developed by separating all three stakeholders based on different cultural levels in order to make it possible to evaluate the policy for each stakeholder separately, to modify and revise the policies based on The predicted model is available.

Keywords

evaluation model
organizational culture
digital transformation
policy
digital transformation culture
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Studies in Public Service Administration
Volume 2, Issue 3
Winter 2024
Pages 45-94

  • Receive Date 05 October 2024
  • Revise Date 24 November 2024
  • Accept Date 30 November 2024

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