Document Type : Original Article
Authors
1 Professor of Public Administration Department, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran
2 Master’s Graduate of Public Administration, Allameh Tabataba’I University, Tehran, Iran
3 . Department of Public Administration, Allameh Tabataba’i University, Tehran, Iran
4 Master’s Graduate of Library and Information Science, Researcher at Allameh Tabataba’I University, Tehran, Iran
5 Master's Degree in Information Technology Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran
Abstract
Research in the field of public services can have a significant impact on better decision-making by governmental authorities to enhance the quality of services at the public level. The objective of current research is to study published research in the field of public services using both scientometric and altmetric approaches to provide a comprehensive understanding of the trends, researchers, and perspectives of research in this field, thus offering valuable insights for researchers and policymakers. Therefore, all studies in this area were searched and retrieved from the Web of Science citation database. Using visualization and data mining softwares, the evoluation of this area was examined and analyzed. The results indicate that publications in this field, which began in the 1950s, show an increasing trend, with many universities from various countries, especially the United States, England, Australia, Spain, and China, participating in the development of the area. Journals in the field of public administration have shown significant influence in this regard. Mapping the knowledge of this field indicated that predominant keywords were mostly around concepts such as public services, motivation for public services, public sector, news and social media, public management, public value, public governance, local governance, innovation, and sustainability.
Keywords
- Andersen, L.B., Jensen, U.T., Kjeldsen, A.M. (2021). Public Service Motivation and Its Implications for Public Service. In: Sullivan, H., Dickinson, H., Henderson, H. (eds) The Palgrave Handbook of the Public Servant. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-29980-4_81.
- Arfan, S., Mayarni, M., & Nasution, M. S. (2021). Responsivity of Public Services in Indonesia during the Covid-19 Pandemic. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 4(1), 552-562. https://doi.org/10.33258/birci.v4i1.1638
- Chen, J., Walker, R. M., & Sawhney, M. (2020). Public service innovation: a typology. Public Management Review, 22(11), 1674-1695. https://www.tandfonline.com/doi/abs/10.1080/14719037.2019.1645874
- Enang, I., Asenova, D., & Bailey, S. J. (2022). Identifying influencing factors of sustainable public service transformation: a systematic literature review. International Review of Administrative Sciences, 88(1), 258-280. https://doi.org/10.1177/0020852319896399
- Han, J., Kamber, M., Jian, P. (2011). Data Mining: Concepts and Techniques, 3rd ed. Morgan Kaufmann, https://myweb.sabanciuniv.edu/rdehkharghani/files/2016/02/The-Morgan-Kaufmann-Series-in-Data-Management-Systems-Jiawei-Han-Micheline-Kamber-Jian-Pei-Data-Mining.-Concepts-and-Techniques-3rd-Edition-Morgan-Kaufmann-2011.pdf
- Hodgkinson, I. R., Hannibal, C., Keating, B. W., Chester Buxton, R., & Bateman, N. (2017). Toward a public service management: past, present, and future directions. Journal of service management, 28(5), 998-1023. https://doi.org/10.1108/JOSM-01-2017-0020
- Huby, G., Harries, J., & Grant, S. (2011). Contributions of ethnography to the study of public services management: Past and present realities. Public Management Review, 13(2), 209-225. https://doi.org/10.1080/14719037.2010.532969
- Juliani, F., & de Oliveira, O. J. (2016). State of research on public service management: Identifying scientific gaps from a bibliometric study. International Journal of Information Management, 36(6), 1033-1041. https://doi.org/10.1016/j.ijinfomgt.2016.07.003
- Kekez, A., Howlett, M., & Ramesh, M. (2019). Collaboration in public service delivery: what, when and how. In Collaboration in public service delivery (pp. 2-19). Edward Elgar Publishing. https://www.elgaronline.com/edcollchap-oa/edcoll/9781788978576/9781788978576.00009.xml
- Kim, T., Kim, K., & Kim, S. (2022). Institutional correlates of public service motivation: Family, religion, and high school education. Asia Pacific Journal of Public Administration, 44(3), 214-233. https://doi.org/10.1080/23276665.2021.1977968
- Kim, S. (2012). Does person‐organization fit matter in the public‐sector? Testing the mediating effect of person‐organization fit in the relationship between public service motivation and work attitudes. Public Administration Review, 72(6), 830-840. https://doi.org/10.1111/j.1540-6210.2012.02572.x
- Kim, S., Vandenabeele, W., Wright, B. E., Andersen, L. B., Cerase, F. P., Christensen, R. K., ... & De Vivo, P. (2013). Investigating the structure and meaning of public service motivation across populations: Developing an international instrument and addressing issues of measurement invariance. Journal of Public Administration Research and Theory, 23(1), 79-102. https://doi.org/10.1093/jopart/mus027
- Levine Daniel, J., & Fyall, R. (2019). The intersection of nonprofit roles and public policy implementation. Public performance & management review, 42(6), 1351-1371. https://doi.org/10.1080/15309576.2019.1601114
- Li, X., Ma, Y., & Zhang, W. (2024). Enhancing urban public service efficiency through the national civilized city policy: an empirical analysis of 282 cities in China from 2005 to 2019. Journal of Asian Public Policy, 1-30. https://doi.org/10.1080/17516234.2024.2335434
- Lusch, R. F., & Nambisan, S. (2015). Service Innovation: A Service-Dominant Logic Perspective. MIS Quarterly, 39(1), 155–176. https://www.jstor.org/stable/26628345
- Liu, Z., Ma, Z., & Lei, Y. (2023). Prospects of Mortality Salience for Promoting Sustainable Public Sector Management: A Survey Experiment on Public Service Motivation. Sustainability, 15(13), 10457. https://doi.org/10.3390/su151310457
- Marques, T. M. (2021). Research on public service motivation and leadership: A bibliometric study. International Journal of Public Administration, 44(7), 591-606. https://doi.org/10.1080/01900692.2020.1741615
- Neumann, O. (2019). “Giving something back to society”: A study exploring the role of reciprocity norms in public service motivation. Review of Public Personnel Administration, 39(2), 159-184. https://doi.org/10.1177/0734371X17698187
- Osborne, S. P. (2010). Delivering public services: time for a new theory? Public Management Review, 12(1), 1-10. https://doi.org/10.1080/14719030903495232
- Perry, J. L., & Hondeghem, A. (Eds.). (2008). Motivation in public management: The call of public service. Oxford University Press, USA.
- Perry, J. L., Hondeghem, A., & Wise, L. R. (2010). Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public administration review, 70(5), 681-690. https://doi.org/10.1111/j.1540-6210.2010.02196.x
- Pritchard, A. (1969). Statistical bibliography or bibliometrics. Journal of documentation, 25, 348. https://cir.nii.ac.jp/crid/1570009750342049664
- Radnor, Z., & Osborne, S. P. (2013). Lean: a failed theory for public services? Public management review, 15(2), 265-287. https://doi.org/10.1080/14719037.2012.748820
- Ramachandran, R. (2013). Delivery of Public Services - The Way Forward, 15th Thinkers and Writers Forum, March, Available at SSRN: https://ssrn.com/abstract=2242065
- Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public service motivation: A systematic literature review and outlook. Public Administration Review, 76(3), 414-426. https://doi.org/10.1111/puar.12505
- Sari, A. R. (2023). The Impact of Good Governance on the Quality of Public Management Decision Making. Journal of Contemporary Administration and Management (ADMAN), 1(2), 39-46. https://doi.org/10.61100/adman.v1i2.21
- Sørensen, E., & Torfing, J. (2015). Enhancing public innovation through collaboration, leadership and new public governance. New frontiers in social innovation research, 145-169. https://library.oapen.org/bitstream/handle/20.500.12657/27885/1002117.pdf?sequence=1.#page=171
- Esteve, M., Urbig, D., Van Witteloostuijn, A., & Boyne, G. (2016). Prosocial behavior and public service motivation. Public Administration Review, 76(1), 177-187. https://doi.org/10.1111/puar.12480
- Van Wart, M. (2016). Public-sector leadership theory: An assessment. In Administrative leadership in the public sector (pp. 11-34). Routledge.
- Vogel, R., & Masal, D. (2015). Public leadership: A review of the literature and framework for future research. Public Management Review, 17(8), 1165-1189. https://doi.org/10.1080/14719037.2014.895031
- West, D. M. (2004). E‐government and the transformation of service delivery and citizen attitudes. Public administration review, 64(1), 15-27. https://doi.org/10.1111/j.1540-6210.2004.00343.x
- Williams, S. J., Caley, L., Williams, S. J., & Caley, L. (2020). Introduction to Public Service Management and Service Operations. Improving Healthcare Services: Coproduction, Codesign and Operations, 1-13. https://doi.org/10.1007/978-3-030-36498-4_1
- Wooldridge, J., & King, M. B. (2019). Altmetric scores: An early indicator of research impact. Journal of the Association for Information Science and Technology, 70(3), 271-282. https://doi.org/10.1002/asi.24122
- Zeng, S., & Yang, H. (2023). A Bibliometric and Visualization Analysis of Knowledge Mapping in Digital Economy Research, 1992–2022. Sustainability, 15(8), 6565. https://doi.org/10.3390/su15086565
- Ghorbani Zadeh, V., Seyed Naghavi, M., Miri, B. (2019). Investigatin the experience of public service from the perspective of employees of a government organization using a thematic analysis approach, Scientific Quarterly of Human Resource Management, 1(1), 145-166. https://dorl.net/dor/20.1001.1.27173836.1398.1.1.8.8[In Persian]
- Vaezi, R., Sohrabi, S. (2017). The excellence of public services and quasi-paradigms of public administration, Governance and Development Quarterly, 1(1), 45-66. https://doi.org/10.22111/jipaa.2018.85209[In Persian]
- Vaezi, R., & Qaitarani, F. (2018). collaborative governance; A new approach in public value management, Humanities Development Journal, 2, 61-84. https://www.magiran.com/p2066908[In Persian]
- Vaezi, R., Shams, L., & Maleki, M., (2022). Trans-governance: A theory to preserve and promote value and public services, Public service management studies, 1(1), 151-185. 10.22054/spsa.2022.66621.1002[In Persian]
)