Document Type : Original Article

Authors

• mahboobeh askari bagher abadi ¹
• hadi khan mohammadi ²
• reza vaezi ³
• davoud hosseinpour ⁴

¹ 1. Ph.D. Candidate in public administration, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran

² 2. Associate Prof., Department of Public Administration, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran

³ Prof., Department of Public Administration, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran

⁴ Associate Prof., Department of Public Administration, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran

Abstract

The administrative system of the country is always facing many problems that it is not able to deal with all of them easily, therefore, it is necessary to know the nature of the issues in the administrative system in order to provide the best management and governance method. The purpose of the current research is to identify and prioritize the wicked problems in the administrative system of Iran. The current research is an applied research in terms of its purpose, and a descriptive research in terms of the method, which was conducted in the form of a survey. The statistical community of the research consists of all the scientific and executive experts in the field of administrative system, among whom 15 people were selected by purposeful and judgmental sampling. The data collection tool was also a questionnaire, the reliability of which was 0.83 and its validity was also confirmed. To analysis the data, the multi-criteria decision-making model (VIKOR) was used through the software (EXCEL) and the degree of importance of the criteria was calculated using Shannon's entropy model. The findings led to the introduction of 5 wicked problem in Iran's administrative system, which respectively include: "politicization", "conflict of interests", "human resources management", "budgeting" and "administrative accountability and transparency". As a result, knowing the nature of problems in the field of administrative system by officials and managers can help them to formulate new governance methods according to the type of problems.

Keywords

• problem analysis
• wicked problems
• administrative system
• prioritizing