Reza Vaezi; Hossein Joharipour; Mohammad khanbashi; Alihossein Noorafrooz; Ali Ranjbar Ferdos
Abstract
Research in the field of public services can have a significant impact on better decision-making by governmental authorities to enhance the quality of services at the public level. The objective of current research is to study published research in the field of public services using both scientometric ...
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Research in the field of public services can have a significant impact on better decision-making by governmental authorities to enhance the quality of services at the public level. The objective of current research is to study published research in the field of public services using both scientometric and altmetric approaches to provide a comprehensive understanding of the trends, researchers, and perspectives of research in this field, thus offering valuable insights for researchers and policymakers. Therefore, all studies in this area were searched and retrieved from the Web of Science citation database. Using visualization and data mining softwares, the evoluation of this area was examined and analyzed. The results indicate that publications in this field, which began in the 1950s, show an increasing trend, with many universities from various countries, especially the United States, England, Australia, Spain, and China, participating in the development of the area. Journals in the field of public administration have shown significant influence in this regard. Mapping the knowledge of this field indicated that predominant keywords were mostly around concepts such as public services, motivation for public services, public sector, news and social media, public management, public value, public governance, local governance, innovation, and sustainability.
