Document Type : Original Article
Authors
atu
Abstract
In recent decades, governments and societies have faced simultaneous and complex crises, including the COVID-19 pandemic, energy shortages, climate change, and cyber threats—challenges that demand novel, rapid, and intelligent managerial responses within public governance. In this context, smart governance based on digital human resources has emerged as a transformative approach. This study aims to develop a novel framework for smart governance grounded in digital human resources to facilitate the reconfiguration of public services under conditions of simultaneous crises. A conceptual theorizing approach, combined with a systematic literature review, was employed to identify gaps in existing research and propose a coherent, comprehensive framework. Findings indicate that achieving smart governance in the public sector requires advanced technological infrastructures and a reconceptualization of human resources’ role at the governance level. Accordingly, the proposed framework integrates six key domains: digital human resources, smart governance, innovative public services, digital leadership, organizational resilience, and simultaneous crisis management. By emphasizing multilayered interactions among these domains, the framework provides a novel approach for addressing grand challenges in the public sector. Within this framework, digital human resources act as the backbone and primary driver of other components. Finally, the study suggests that policymakers and public managers can enhance resilience in managing simultaneous crises and improve public service quality by prioritizing digital human resources and strategically leveraging technological infrastructures.
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