Document Type : Original Article

Authors

• zohreh mousavikashi ¹
• zohreh mohsenikabir ²

¹ Associate Professor, Department of Industrial Management, Karaj Branch, Islamic Azad University, Karaj, Iran.

² PhD student of industrial Management, Karaj Branch, Islamic Azad University, Karaj, Iran.

Abstract

In the last decade, the expansion of digital transformation and the increase in cyber threats have led to the emergence of digital resilience as one of the basic requirements for the sustainability of government organizations. Therefore, the aim of the present study was to identify and model the causal relationships between the factors affecting digital resilience in Iranian government organizations. For this purpose, through a systematic review of theoretical literature based on the PRISMA method and through extensive searches in Scopus, Google Scholar, and other reputable sources, a set of initial indicators were identified and extracted after initial screening. Then, using the Fuzzy Delphi method, their validity and importance were evaluated with the opinions of 19 experts (5 faculty members and 14 senior managers in the field of technology and digital transformation). Finally, the research findings showed that 21 indicators were confirmed in the form of 9 main dimensions. In the next step, the causal relationships between the components were analyzed using the Fuzzy Dematel technique. The results of the study showed that cultural and human factors, including technological motivation, learning culture, and digital knowledge sharing, were in the cause group, and technological factors, such as data security, digital trust, and adoption of new technologies, were in the disability group. The main path of influence flowed from technological learning to technical capabilities and adoption of new technologies, which indicated the fundamental role of culture and knowledge in strengthening digital resilience. This pattern, while confirming the findings of international research, showed that in the bureaucratic context of the government, the development of digital resilience depends more on the institutionalization of a learning culture and technological motivation than on technological investment.