Document Type : Original Article
Author
Assistant Professor, Management, Payame Noor University, Tehran, Iran,
10.22054/spsa.2023.74727.1023
Abstract
Organizations have always been and are facing various crises. It is impossible to avoid some crises. However, with proper management and the participation of expert forces, and as a result, the formation of a firm social capital in the organization, the consequences of these crises can be reduced and controlled. To effectively manage the crisis, this research aims to design a model for crisis management and control in scientific systems focusing on social capital and explain the place of collaborative management in it. The research paradigm is positivism. In terms of the data collection method, it is descriptive-analytical. Also, it is applied and developmental in terms of type and purpose. In the current research, based on the beginning, the critical elements in crisis management were identified with a fuzzy approach; six elements were determined, and then the model was designed by applying the ISM technique. The statistical population of this research consists of academic experts and experts.The research findings include the ISM model in four levels according to one-way or two-way relationships. Network interactions and relationships and a trusting working atmosphere are more effective than other elements of crisis management and control. At the lowest level, collaborative management is placed, and at the highest level, network relationships and the promotion of organizational norms and values are placed. The higher the elements are, the lower their stimulating power and the higher the degree of dependence. Network relationships and the promotion of organizational norms and values are the most dependent elements of the model. Participatory management was recognized as the most influential element of the model Because, according to the graph of influence and degree of dependence, it is the basis of the model and the origin of other elements and affects all the elements of the model. It should be given special attention as a vital element in crisis management and control.
Keywords
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