Document Type : Original Article


1 Professor, Department of Public Administration, Allameh Tabataba’i University, Tehran, Iran

2 PhD Student in Public Administration, Allameh Tabataba’i University, Tehran, Iran



Industrial revolutions during the last four centuries have changed all aspects of individual, organizational, and social life in the world. The fourth industrial revolution has blurred the border between the physical and digital worlds with its stunning technological advances, and the extent and depth of the changes caused by its technological transformations are evident in the entire production, management, and even governance systems. New information and communication technologies have had many impacts on the performance of public administration, both from the perspective of conducting internal operations of public organizations and providing public services to citizens. This study examines the role of new communication and information technologies in our country's public administration using the scientific study of science and actor-network theory. For this purpose, a group of actors dealing with new communication and information technologies in the public administration system is selected with the snowball method. The topics are explained during in-depth and semi-structured interviews.


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